Answer your questions each working day from 09h - 22h, the answer you will get in the shortest possible time (wait until the next day).
The servers are under our supervision for 24 hours.
We suggest ticket assistance.
For telefsku support is necessary to make additional payment of 9 EUR per month.
If you have a problem or need that is not a free support, you can count on the help of our professional staff. However, keep in mind that we expect a reward for the effort and time spent. Our engineer hour is 60KM and is calculated in increments of 15 minutes. In consultation with our support, you can ask for help.
This situation is very serious.
You are responsible for all the content of your site and for its safety. If you hack your accounts threatens the safety of other users, you'll have to suspend an order to prevent further attempts header. If hacking accounts does not jeopardize server then you will not be suspended.
We will give you the basic guidelines of what is happening, how to protect yourself and we'll give you a website from a backup.
Will you clean my site of insertion of code when it hacked?
We will offer you restore data from the most recent Bakap's completely free. If the decline in the order was executed more weeks and you have not noticed it then the latest bakup will not help because the site bakup-ram with malicious code, then we will find older bakup. We maintain 10 copies of your site, for each week at a time. servicerestoring old Bakap it costs 35.79EUR.
BitLab invested enormous time and resources in the security server and we are sure the user at the system level, but hosting companies can not change the code on your site. If the code is poorly written or install a "hollow" plugin open the door to hackers that may fall on your site. Then you need to hire someone to central problems on the website. If you do not know whom to contact, please contact us via the ticket to give you advice.